Microsoft Certified: Dynamics 365 Fundamentals (CRM) - (MB-910) Exam Questions
Question 1 Single Choice
A company plans to use Dynamics 365 customer engagement apps. You need to describe how Dynamics 365 customer engagement apps can be used to improve interactions with customers. Which improved interaction should you describe as a result of the customer engagement apps?
Question 2 Single Choice
A company uses Dynamics 365 Field Service. You need to describe the capabilities of a schedule board to a new dispatcher. How should you describe a schedule board?
Question 3 Single Choice
A global company uses Dynamics 365 Customer Service. The company needs knowledge articles to be available in different languages on their Power Pages portal website. What should you do?
Question 4 Single Choice
A company needs to launch a new product. You need to manage an event for the new product launch. What should you use?
Question 5 Multiple Choice
A company uses Dynamics 365 Customer Service. A coworker manually adds a case to your personal queue by mistake. You need to redirect the case to the correct team's queue. Which two options can you use? Each correct answer presents a complete solution.
Question 6 Multiple Choice
A company uses Dynamics 365 Field Service. The company is planning to perform inspections as part of the associated work orders. Which two are capabilities of inspections? Each correct answer presents a complete solution.
Question 7 Single Choice
A company uses customer engagement apps in Dynamics 365. You need to suggest a method that requires minimal effort to capture and analyze customers’ feedback on case resolution. Which option should you suggest?
Question 8 Multiple Choice
A company uses Dynamics 365 Customer Insights - Journeys. You need to manage marketing efforts. Which two capabilities can you use? Each correct answer presents part of a complete solution
Question 9 Multiple Choice
You have qualified a lead in Dynamics 365 Sales. Which two actions should you perform next in the sales lifecycle? Each correct answer presents part of a complete solution.
Question 10 Single Choice
A company uses Dynamics 365 Field Service. The scheduling team needs work orders to be scheduled overnight by the system. Which scheduling option should you configure?
